Terms & Conditions

This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website www.alpenclassics.co.uk (“our website”) to you.

Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms (using the PDF option) and keep a copy of them for your reference. Furthermore we will send you the terms and conditions by Email together with the order confirmation.

About Us

We, the Alpenclassics e.K. are the official operator of the traditional Tracht and country fashion store "ALPENCLASSICS"

If you need to contact us, please contact our Customer Service centre , by email at service@alpenclassics.co.uk

Any transaction you enter into with us through our website is entered into with Alpenclassics e.k., our legal entity which owns the offered brands, and owns and operates this website. Our official company details are:

Alpenclassics e.K.
Owner Mario Raschke
An der Gärtnerei 12
59555 Lippstadt
Germany

Our VAT number is GB 155 7643 86
Registered with the District Court Paderborn (Germany) under registration number HRA 8185

About the use of this website and our communication

Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only. If you choose to access this website from outside the UK you are responsible for compliance with local laws if and to the extent local laws are applicable.

We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

We may provide links to other websites but if you follow these links you acknowledge and agree that we are not responsible for the availability or content or privacy practices of such external sites. As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 1 working days of placing your order please contact our Customer Services under service@alpenclassics.co.uk

The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your card authorisation for your order. We will send you a despatch confirmation email with tracking number when the products you have ordered have left our warehouse.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept these you will not have to pay to return the goods to us

Pricing policy

All prices shown in the website are in Euros and inclusive of VAT at 20%. Where applicable, VAT may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer which we will then indicate.

We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.

Delivery charges

We ship worldwide via DHL / parcel post with full receipt and proof of delivery. Where possible, we will try to send multiple purchases together in one shipment as long as the payment and consignment processing can be completed at the same time.

The specific shipping costs depend on the parcel weight and country of destination. The exact shipping cost for your purchase will be shown at the checkout before you place your order. Get more information about shipping costs

Payment

We accept following payments. Banktransfer, visacard, mastercard, american expresscard and paypal. When paying by credit card PayPal your account will be debited immediately upon completion of order. All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Banktransfer: We will send you Bank data directly after purchase via email.

Description of Products and Availability

If an items sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order. If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.

Shopping, Registering as a Client and Placing an Order

We have tried to make shopping with us as easy as possible, e.g. you can filter by type of product. If you would like to place an order, please first register as a customer with us. Please use an personal log-in name and passwort combination to login. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You could select your products before you register, but before you can check out you will need to go through the registration process.

After you have registered, if you wish to place an order, select the goods and choose the colour or the size you want, and press "Add to shopping cart" button. When you have finished shopping, click on the "Check-out" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.

Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages. When placing an order you have agreed that these Terms and Conditions apply to such order.

Delivery

When your order has been shipped we will send you a despatch confirmation by email. This will include the tracking number from DHL to track the parcel. We send the goods that you have ordered through DHL. The place of delivery is deemed to be the address that you provide in your order. We aim to process your order within 24 hours and deliver items once the payment has been received. Please follow the instructions to the shipping methods in the checkout process. When multiple items are ordered, one of them might not be immediately ready to ship. The unavailable item will be sent at a later stage, but we will not charge you additional shipping costs. If you are not at home during the day that will not be a problem: we will deliver your order wherever you want. In this case it is important that you give the right address when placing the order. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.

Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of mis-described. Please note that goods that have been created or adapted by us in accordance with your specifications are excluded from the above rights of cancellation and/or return.

You have a legal right to cancel your contract before delivery and up to 14 working days after delivery. Winklers has extended this to a total of 100 days after delivery. To do this please e-mail us or write to us. We will refund your money within 14 days after receiving the goods or proof of return, whichever is earliest. You do not have to give any reason for cancellation. However a brief explanation will help us to improve the service we offer to customers in the future. If you cancel the order or you return goods, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Please see Returns Process for further details.

Faulty Goods

If there is a problem with the goods please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. If the fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair can not be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund of your money. Please see Returns Process for further details. No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.

Returns Process

You can return goods for a full refund of the purchase price and original postage costs or for exchange for an alternative size / article at any time within 30 days of receipt. Please send the goods with sufficient postage to cover return to the following address:

Winkler Tracht Online e.K.
An der Gärtnerei 12
59555 Lippstadt
Germany

The return will be at your own cost and risk. Please use the return from that was included in the original order.

Full refunds will be made within 14 days of receiving the goods or proof of return, through the same mechanism as we received payment from you.

If you would like to exchange articles or require a different size, please send full details of the exchange required on the return form that was included in the original order. We will exchange / send alternative sizes free of charge.

Ordering from outside Europes

If you order products for delivery outside europes, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Complaints Procedure

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will reply as soon as possible

Data protection, privacy and security

For information please see our separate document on Data protection, Privacy and Security.

This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Alpenclassics e.K. Any use other then for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

Liability and Indemnity

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Jurisdiction

These Terms & Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

Alternative Dispute Resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link:http://ec.europa.eu/consumers/odr - This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer. The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

General

These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that he same terms will apply to future orders.

These terms were last changed on 03-28-2017. There are no Previous versions of our standard Terms and Conditions. In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

Stand: 16.11.2023